Billing & Insurance


Michigan Medicine is committed to providing the highest quality health care as well as outstanding service concerning insurance and patient billing.

Our team is available to assist you with all financial aspects of your care.

Questions About Billing?

For questions about billing and insurance, contact Patient Financial Experience at 855-855-0863 or locally at 734-615-0863, Monday - Friday, 8 a.m. - 4 p.m.

Paperless Billing

Beginning October 1, 2020, all MyUofMHealth patient portal users will automatically be enrolled in paperless billing.

Paperless billing is a secure way for patients to view and pay bills from any of our hospitals and health centers online. You can also track your health care expenses conveniently without the environmental waste, clutter and inconvenience of mailed statements.

After October 1, 2020, if you have a registered MyUofMHealth account, you will no longer receive paper statements in the mail, unless you’ve already updated your account settings to continue receiving paper statements. If you would like to continue receiving paper statements after October 1, 2020, you must opt-out of paperless billing. Log into your MyUofMHealth account, select “Billing” from the menu, and select the message about cancelling paperless billing from the bottom of the “Account Summary” page.

Pay Your Bill Online

To pay your bill online, or to sign up for a patient portal account, go to the MyUofMHealth patient portal home page. Once you are signed in, select the Billing & Insurance tab.

You can also make payments to your account using our Michigan Medicine MyChart mobile app.

In addition, our portal Guest Pay feature allows spouses, family members and others to make payments online on behalf of patients. To learn more about Guest Pay, please visit our patient portal website (MyUofMHealth).

For questions or more information about MyUofMHealth:

  • Email [email protected] OR
  • Call our Health Information Management Department at 734-615-0872, Monday-Friday, 7:30 a.m. - 4 p.m.

Pay Your Bill by Mail

University of Michigan Health System
Patient Customer Services
Dept: CH14410
Palatine, Illinois 60055-4410

Patient Financial Counselors and Financial Assistance

Michigan Medicine’s policy supports medically necessary health care for all people, including providing potential options for financial assistance. Whether you are insured or uninsured, our Patient Financial Counselors can explore options that may be available to you, including our Financial Assistance Program, MSupport. Contact a Patient Financial Counselor by phone at 877-326-9155 between 8 a.m. and 5 p.m. Monday-Friday, or by email at [email protected]. Visit our Financial Assistance page for more information about MSupport.

All patients are responsible for balances due on their accounts, and payment is due upon receipt of the bill. Michigan Medicine employs third-party collection agencies to help us resolve unpaid balances.


Michigan Medicine participates with most insurance plans, including but not limited to, Blue Cross/Blue Shield, Medicare, Medicaid, as well as many commercial and managed care plans. For more information, visit the Insurance page on